Refund Policy

1. Credits that were never spent

Credits are what a listing costs. If you have bought a plan or a credit pack and have not spent the credits, write to us within 7 days of the payment and we will refund it in full.

Once credits have been spent, the work has been done — images generated, copy written, marketplace fields filled — and those credits are not refundable.

2. When something fails, you are not charged

This is automatic and does not require you to ask. If a generation fails part-way, the credits it took are returned to your balance in the same moment, and the return appears in your credit history as a separate line so you can see it happened.

If you believe you were charged for something that did not work and no return appeared, tell us. We will look at the ledger for your account and put it right.

3. Monthly and yearly plans

You can cancel at any time. Your plan stays active until the end of the period you have already paid for, and the credits it granted stay yours until then.

We do not automatically refund a part-used month. If you cancelled immediately after being charged and have not used the plan, ask us within 7 days and we will refund that period.

4. Duplicate and failed payments

A payment taken twice for the same purchase is refunded in full as soon as we see it or you report it — no time limit, and no argument. A payment that was taken but where credits never arrived is treated the same way: we either deliver what you paid for or return the money, whichever you prefer.

5. How to ask

Email billing@sellerlist.in from the address on the account, with the payment id from your receipt. You do not need to explain yourself at length — tell us what you bought and what went wrong.

We reply within one working day. An approved refund is returned by the same payment method, which is a Razorpay requirement as much as ours, and typically reaches your account within 5–7 working days once we have issued it.

6. What this policy does not cover

A marketplace rejecting, delisting or penalising a listing is not something we can refund. We prepare files to each marketplace's published template; whether a marketplace accepts a particular product is their decision and their policy, and it can change without notice.

The free credits given on signup have no cash value and are not refundable, for the straightforward reason that nothing was paid for them.